When Disaster Strikes
Back in 2009, Vodafone maintained a data center in Istanbul, Turkey. Everything was fine until September of 2009 when the facility was suddenly flooded during a torrential downpour. Employees attempted to salvage what they could, but it took the watery onslaught just four minutes to fill rooms halfway up. Computers, desks, and chairs began floating while employees evacuated. Water levels continued to rise until the rooms were completely submerged.
Customers began complaining about outages while Vodafone struggled to find solutions. Luckily they were able to restore most data thanks to a disaster recovery plan they had already implemented. Thanks to a ready disaster recovery plan, the data loss was minimal.
More than 60 percent of data center failures are caused by human error, natural disasters account for the other 40 percent. Recently, hurricanes and tropical storms have been responsible for lives lost and property loss and/or damage. At this point, there have been nine natural disaster events each exceeding $1 billion in the United States which have included floods, hail storms, tornadoes, snow and ice storms, wild fires, and other severe weather events. Data centers should have in place a disaster recovery plan that should include contingency operations, scenarios, identified resources including outsourced organizations, and should include required periodic training.
Emergency and incident response plans with appropriate escalation procedures should include redundancies:
- Network Infrastructure
- Electrical generators, fuel cells, UPS/batteries, solar, and fuel
- Server Farms
- Storage Systems
- Heating, ventilation, and air conditioning (HVAC)
- Enterprise emergency notification system and customer communications
- Identify vendor emergency response resources including service level agreements (SLAs)
Visit StorTrends.com to contact a representative about developing a plan for your data center. Check out the video below of the Vodafone flood in Instanbul.