Multiple Support Options for BIOS/UEFI Products

AMI provides a number of support options for its BIOS products, both for its Developer Customers and End Users of AMI's BIOS and UEFI firmware solutions.

Read below to learn more; use the Technical Support Contact Form to contact AMI Technical Support for assistance beyond the options described here.

For Developers & Partners: "Always-On" Support

AMI's global presence and innovative tools like our Customer Portal, Enterprise Information Portal (EIP) and 24/7 SVN source code access mean help is always within reach for Aptio customers. AMI has offices in 7 countries and over 1300 employees in N. America, Asia and Europe, to best respond to the urgent needs of partners.

On Demand Source Code Access: SVN allows a customer to receive source updates 24/7
SVN access is integrated into Visual eBIOS for easy updating of modules
AMI's Enterprise Information Portal (EIP) allows customers to directly connect with engineering resources 24/7

EIP gives easy access to: NRE Project Status / Inquiries or Feature Requests / Bug Reporting & Tracking
The AMI Customer Portal is also accessible 24/7
The Customer Portal provides access to: Quick Start Guides / Utility Manuals / Porting Guides (100+ for Aptio V) / Upgrade Guides / Advisories on new technologies and updates

BIOS/UEFI Support Links for Developers

Customer Portal

Click the link below to access AMI's Customer Portal for Aptio customers. For assistance with access issues, please contact your AMI Sales Representative.

Access Customer Portal

Enterprise Information Portal

Click the link below to access AMI's Enterprise Information Portal. For assistance with access issues, please contact your AMI Sales Representative.

Access Enterprise Information Portal

Training Services

AMI offers custom training at customer sites and AMI offices worldwide. Courses are designed around customers' current projects for maximum effectiveness.

Read the Brochure to Learn More

Technical Support

Support services from AMI are dependent on your sales agreement. Please contact your Sales Representative for assistance or use our contact form linked below.

Contact AMI Technical Support

For End Users: Multiple Support Options

AMI offers a number of AMI-branded support options for End Users of its BIOS and UEFI firmware products:

Use the Motherboard ID Tool (MBID) to verify the manufacturer of your motherboard and help determine your support options. Works with Microsoft® Windows® 7, Microsoft® Windows® 8.1 and Microsoft® Windows® 10.
Learn how to use the Aptio 4 Status Codes, Aptio V Status Codes and AMIBIOS Checkpoint and Beep Codes to aid in problems that occur during the pre-boot process

Download the AMIBIOS8 Firmware Update Tool to update AMIBIOS on your system.
Download the Aptio 4 Firmware Update Tool to update Aptio 4 on your system.
Download the Aptio V Firmware Update Tool to update Aptio V on your system.
Use our Technical Support Contact Form to get in touch with AMI's Technical Support team